Need help?
Frequently Asked Questions
Shipping & Delivery
Good to know: orders of €100 or more qualify for free shipping. For orders under €100, shipping costs €6.49 within the Netherlands and €8.49 to Belgium. This way, we ensure that your order arrives quickly and safely.
We usually dispatch orders the next business day. When placing your order and in your order confirmation, you will see the expected delivery time - this depends on the type of item and the shipping method. Once your order has been dispatched, you will receive a confirmation with a Track & Trace code, which you can use to track your shipment.
No problem, we'll sort it out for you! You will automatically receive a shipping confirmation once we have completed processing your order. DHL will pick up your order within 24 hours. They will let you know via track & trace as soon as possible when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.
We ship packages with DHL and UPS.
Order
No worries! You will automatically receive a shipping confirmation once we have processed your order. This will be within 24 hours of placing your order. PostNL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.
Sorry to hear that you want to change/cancel an order, but of course you can decide not to go through with the purchase afterward. Unfortunately, we can no longer change/cancel the order once the payment has been completed. Of course, the order can be returned. Please note that this must be done within 14 days.
It may happen that after placing an order, you realize you forgot an item. Unfortunately, once the payment has been completed, no more items can be added to the order. A new order will need to be placed.
We’re sorry that your order is incomplete! Please let us know as soon as possible what is missing from your order. You can reach our customer service by phone (+31851053549) or email (klantenservice@lechickidswear.com) from Monday to Friday between 9:00-16:00.
All orders are delivered in a bag made of recycled material and are provided with a Le Chic Kidswear sticker. The bag can be reused to return your order.
Unfortunately, the item you want may no longer be in stock. When an item is completely sold out, it automatically disappears from our webshop.
Can’t find a particular item anymore? Unfortunately, it is currently no longer available. You can leave your details with us so that we can contact you when the item becomes available again.
Pay
You can pay with us in the following ways:
- iDEAL- Credit card
- PayPal
- Google Pay
- Apple Pay
- Bancontact
There are no additional costs associated with a payment.
The payment details you provide to us are fully protected. This means that all personal information you entrust to us is encrypted. Others therefore cannot view or obtain your personal information. You can be sure that a website is secure by the padlock icon.
All prices shown on the website include 21% VAT.
Returns & refunds
Would you like to return an item? Register your return through the returns portal and follow the indicated steps. Make sure the items are unworn, unwashed, and returned with the original tags attached.
You can register your order for return within 14 days of receiving it.
Once we have received and processed your return, we will refund the purchase amount using the payment method you used to pay for the order.
Would you prefer a different size? Please contact customer service. We can create a return label for you so you can return the item free of charge. You can then order the new size with a new order.
Yes, discounted items can also be returned within the applicable return period, unless otherwise stated for the item.
We’re happy to resolve that for you, of course. Simply register the item via ‘Register a return’ at the bottom of our website.
When registering, indicate what is wrong with the item and, if requested, add a photo. Then follow the steps in the returns portal. This way, we receive the correct information straight away and can help you as quickly as possible.
Yes. Keep the shipping receipt and Track & Trace code for your return shipment until your return has been fully processed. This allows you to track the shipment yourself.
